terms and conditions
1.1 This electronic contract concerns the sale by the company SPAZIOLUCE SRLS, based in Vittoria (RG), Via Goito 19, 97019 VAT number 01550670887 (hereinafter <The Supplier>), of its products (hereinafter forward << the Products >>), purchased by the customer who is a natural person (from now on, << the Customer >>), for purposes not related to their professional activity, among those offered on the website www.spazioluceshop.it (hereinafter the Site). 1.2 The Customer acknowledges that in order to purchase the Products sold on the Supplier's Site, it is necessary to previously accept this contractual regulation.
2. IDENTIFICATION DATA OF THE SUPPLIER
2.1 The Supplier is the owner of the website www.spazioluceshop.it through which it carries out, among other things, e-commerce activities. 2.3 Customer complaints can be sent to the operational headquarters referred to in point 1.1, or to the supplier's e-mail address _____
3. PROCEDURE FOR CONCLUSION OF THE CONTRACT AND TIME OF EXECUTION AND METHOD OF PAYMENT
3.1 The Supplier publishes on the windows of the Site the Product cards complete with the indications relating to the price, characteristics, availability, shipping costs, payment and delivery methods. The images and technical data accompanying the data sheet of each product are merely indicative of the appearance and size of the product as they may differ partially from the images presented.
3.2 The Customer may proceed with the purchase of the Products, present in the Supplier's electronic catalog at the time of placing the order - with the following procedure which is explicitly performed on the Site: www.spazioluceshop.it
a) the Customer carefully reads the information on the processing of personal data and gives, where consent is required, to the processing related to the purposes of the collection and, if he considers it, to those not connected to this purpose (optional processing);
b) the Customer proceeds with his registration by filling in the registration form prepared for this purpose and specifying the e-mail address, the address where he wants the goods to be delivered and any billing address with the relative data for the same ;
c) the Customer carefully reads, accepts and keeps these general conditions of sale;
d) the Customer chooses the shipping and payment methods from those available;
e) Finally, the Customer proceeds to confirm and send the order.
f) Subsequently, the Customer proceeds with the payment in the manner indicated in the following points 3.8, 3.9, 3.10., 3.11, 3.12, following the procedure indicated on the Site.
3.3 In the event that the payment procedure is unsuccessful, the Supplier notifies the Customer on a specific screen in which the impossibility of proceeding with the transaction is communicated and an invitation to contact the e-mail address and / or telephone number assistance.
3.4 The Supplier will notify the Customer of the receipt of the order and of the payment, confirming the conclusion of the sales contract, by means of an Order Confirmation email, sent to the email address indicated by the Customer at the time. of the registration, containing the Date and the total amount of your order and the details of the same, subject to the actual availability of the ordered product. The Customer undertakes to verify the correctness of the data reported and to promptly communicate any corrections.
3.5 The amount relating to purchases made by credit card is handled at the same time as the order or shipment. If the Products entered by the Customer in the order (or only some of them) are not yet available on the twenty-fifth day from the date of conclusion of the payment procedure, the Supplier, in any case, moves the amount relating to the purchases made by the Customer, unless canceled by the latter. If the cancellation of the order by the Customer occurs after this deadline, the Supplier will have the right to withhold the costs necessary for the transfer of the amount to the extent of € 5.
3.6 Even after sending the Order Confirmation, in the event of unavailability of some products due to non-supply by the manufacturers and / or suppliers of the Supplier, or other causes not foreseeable at the time of the conclusion of the contract, the Supplier will provide to reimburse the Customer for the products ordered and not available, without any penalty or compensation of any kind.
3.7 The Supplier will execute the contract within the term that he himself will have communicated to the Customer with the Order Confirmation email and, in any case, no later than the term of thirty working days starting from the day following that of confirmation and sending of the order, except in the case of payment by credit card referred to in the previous art. 6, the negative outcome of the payment itself. In any case, the different agreement, also via e-mail, between the Customer and the Supplier is reserved.
3.8 In the case of purchase of goods with a credit card payment method, the Bank will only authorize the debit of the amount relating to the purchase made. In the event of cancellation of the order by both the Customer and in the event of non-acceptance of the contract by the Supplier, the latter will be required to cancel the transaction and return the amount committed. The release times depend exclusively on the banking system. Once the transaction has been canceled, the Supplier cannot in any case be held liable for delays and / or damages caused by the banking system.
3.9 The Supplier reserves the right, in particular cases, to request additional information from the customer or to send copies of documents demonstrating ownership of the card used. If the customer does not provide such information and / or copies, the Supplier reserves the right not to accept the conclusion of the contract. At no time during the purchase procedure by credit card, the Supplier is able to know personal information relating to the owner of the same, since the information is transmitted directly to the website of the bank that manages the transaction. For this reason, the Supplier cannot be held responsible for any fraudulent use of credit cards by third parties when paying for products purchased on its site.
3.10 When you pay by credit card, the SSL secure payment system is used. Upon confirmation of your order, your credit card data will be transferred, via a secure connection in SSL (Secure Socket Layer) encryption, to the payment service chosen for authorization and debit. Under no circumstances will we receive your credit card number. We will only receive the authorization given by the card manager. This procedure is absolutely safe and fully guarantees both the buyer and the seller. The SSL encryption system ensures that no one can in any way read the information sent over the internet.
3.11 By selecting the PayPal payment type, you will be redirected to a page on the PayPal site where you will enter your email address and password or use one of the supported credit cards and make the payment.
3.12 Your financial data will not be shared with the Supplier but will be managed directly by PayPal. In case of cancellation of the order or non-acceptance by the Supplier, the amount will be refunded to your PayPal account. The Supplier will not be responsible for delays and / or damages caused during the reimbursement phase.
3.13 Commission costs are applied to the method of payment by credit / debit card and / or PayPal.
4. PRICE, TAXES AND TAXES AND BILLING
4.1 The prices of the Products offered for sale on the Supplier's Site are to be understood as excluding VAT. (22%) and any other taxes or duties.
4.2 For each order placed on the website www.spazioluceshop.it, only if the Customer has made an express request by ticking the appropriate box contained in the order submission form and has provided the necessary data (VAT or Tax Code. ) upon registration, the Supplier issues an invoice for the material shipped accompanying the goods. For the issuance of the invoice, the information provided by the Customer during the purchase procedure is valid. After the invoice has been issued, it will not be possible to make any changes to the data indicated therein. The amounts will be shown on the invoice only in Euros
5. DELIVERY COSTS AND SHIPPING METHODS
5.1 The shipping and delivery costs of the Products purchased on the Supplier's Site are charged to the Customer, to the extent indicated in the offer published on the Site during the purchase procedure, in the appropriate "Shipping costs" space.
5.2 Shipping and delivery costs, as clearly represented to the Customer during the purchase procedure, may vary according to the quantity of the Products ordered and the shipping and delivery methods chosen by the Customer.
5.3 The Products purchased are delivered to the address indicated by the Customer in the manner indicated on the Site.
5.4 The couriers used do not make preventive phone calls or manage requests for shipments at particular times.
5.5. The Products are shipped by the Supplier within 7 working days from the moment they are actually available in stock.
5.6 The Supplier's delivery obligation is considered fulfilled when the Products are delivered by him to the shipper / courier, starting from that moment the risk of loss, damage or delay will be attributable exclusively to the latter and, in any case, it will be up to the Customer to take any action against carriers, insurers and third parties responsible in general.
5.7 In the case of delivery by courier, in case of non-delivery due to the absence of the recipient, the courier will leave a non-delivery notice with a telephone number, with an invitation to the Customer to call within 48 hours from the date of non-delivery indicated. After this deadline the courier has the right to ask the Customer for the storage costs incurred. (check the storage conditions)
5.8 In any case, delivery will be deemed to have taken place on the day of the first delivery attempt by the courier at the address indicated in the order form.
6. ASSISTANCE AND WARRANTIES. LIMITATION OF SUPPLIER'S LIABILITY
6.1 The technical characteristics of the Products are shown in the data sheets, as they are provided by the manufacturers / distributors; the Supplier is therefore not responsible for any discrepancies between the actual data and those declared by the houses.
6.2 The Products sold by the Supplier are subject to the guarantee on the conformity of the products and services purchased provided for by the current legislation applicable to the nature of the Customer.
6.3 The warranty applies to Products with lack of conformity which cannot be found at the time of purchase, provided that the Products are used correctly and with due diligence, in compliance with the various operating rules indicated therein.
6.4 The defect of the Products must be reported in writing by the Customer within the legal term with a brief description indicating the brand and model of the same. The Customer undertakes to verify the correct functioning of the Products.
6.5 The Supplier is not responsible for any inefficiencies attributable to force majeure and / or unforeseeable circumstances such as accidents, thefts and / or robberies to the courier in charge of delivery, fires, explosions, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, from executing in the time and manner agreed with this contract. Therefore, compensation for any damages, losses and costs, of any nature, that may arise from the Customer or his successors in title depending on the aforementioned causes may in no case be requested from the Supplier. Using these hypotheses, the customer will only be entitled to a refund of the price paid.
6.6 Furthermore, the Supplier is not responsible for any fraudulent or illegal use that may be made by the Customer or third parties of the credit cards upon payment of the purchased products.
7. OBLIGATIONS OF THE CUSTOMER
7.1 The Customer is obliged to print and keep these general terms and conditions, the information relating to the processing of personal data as well as the order form before express acceptance by typing the "confirm and send order" icon, so to comply with the provisions of current legislation
7.2 It is absolutely forbidden for the Customer to provide false, fictional or otherwise referring to non-existent data when completing the order form, or in the payment procedure by credit card.
7.3 The Customer is required to verify the integrity of the package delivered by the shipper / courier, containing the Products purchased on the Supplier's Site. Any disputes, of any kind, relating to the lack and / or discrepancy of some of the Products ordered in the delivered package, must be communicated by the Customer to the Supplier by the time of delivery of the package directly to the courier / forwarder. The Supplier does not accept subsequent disputes.
7.4 If the Customer decides to send the purchased Products to a different address from the one entered during registration on the Site, the Customer guarantees that third parties residing, or in any case present, at that address are aware of the shipment made there and that, in in any case, they have provided the Customer with prior consent to receive the Products purchased by them on the Site. In this sense, the Customer will be liable to the Supplier for any refusal to receive the Products by said third parties and undertakes to indemnify and keep indemnifies the Supplier from any action, reason, claim, demand, request for compensation that may be brought against the Supplier for causes, even indirectly connected with the delivery to their home, of Products purchased by the Customer on the Site.
7.5 The Customer is responsible for any damage that, due to the failure to fulfill the obligations referred to in paragraphs 1, 2 and 3 of this article, should be caused to the Supplier.
7.6 The Customer declares, assuming full and unconditional responsibility for his declarations for both civil and criminal purposes, that the data provided by completing this shipping form are: a) exclusively referable to him or b) refer to third parties, from whom he has previously acquired consent to the communication of said data for the purposes set out in the above information, in the ways and forms provided for by Legislative Decree no. 196/2003 (privacy code) The Customer therefore undertakes to indemnify this site www.spazioluceshop.it and the company Spazioluce srls, in relation to any damage, expense or cost that may arise for the latter due to the illegitimate communication of third party data from the Customer by completing the shipping form.
8. RIGHT OF WITHDRAWAL AND RETURN OF THE ASSET
8.1 The Customer has the right to withdraw from this contract, without any penalty and without the need to specify the reason, within fourteen (14) calendar days starting from the day of receipt of the Product by the Customer. The right of withdrawal is exclusively allowed to the Customer who is a "consumer" pursuant to and for the purposes of Legislative Decree 6 September 2005 n. 206.
8.2 The Customer must exercise the right referred to in paragraph 1 above by means of a registered letter with return receipt to our address indicated on the Home Page.
8.3 The Customer who has exercised the right of withdrawal in the manner and within the terms set out in Articles. above, is required to return the goods delivered to him within 15 days from the exercise of the right of withdrawal, with shipping costs at his own expense.
8.4 When the Customer exercises the right of withdrawal, the Supplier is required to return the amount received as payment for the Products and for the shipping costs within fourteen calendar days following the shipment of the Products by the Customer. The Customer is however responsible for any decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and use of the goods.
8.5 Products that are damaged or used even only partially are not replaced or refunded. The Customer must insert a copy of the Order Confirmation email inside the packaging box. In any case, the right of withdrawal does not apply to contracts for the supply of foodstuffs, beverages or other goods for domestic use of current consumption supplied to the Customer's home, place of residence, or place of work, by food distributors.
9.1 If the Customer defaults on the obligations referred to in this contract or the obligation to pay the price, this contract will be terminated by law, pursuant to Article 1456 of the Civil Code, starting from the date of sending the e-mail communication through the which the Supplier declares to make use of this termination clause.
10. JURISDICTION AND COMPETENT COURT
10.1 Any dispute arising from contracts for the purchase of goods and services through the website www.spazioluceshop.it is subject to Italian jurisdiction. For any dispute relating to this contract, the competent court is that of Ragusa, without prejudice to the exclusive jurisdiction of the "consumer", where the law provides.